Then TeamViewer changed their pricing structure to a subscription based system and said they would be discontinuing "Server" services for my version of TeamViewer. I spent thousands of dollars on a "perpetual" license of TeamViewer 10 and was led to believe that it would work in perpetuity. However, as a company they are not to be trusted. In my experience, their customer service is average, but their technical support is pretty good. Technically, TeamViewer Remote Control is an excellent product with a superb feature set. Supported: Multi-platform remote control Ability to remotely connect to multiple operating systems (Windows®, Mac OS® and Linux®).Receive alerts indicating attention needed. Supported: Monitoring and Alerts Monitor CPU usage, memory utilization to proactively address issues.Supported: Session record Ability to record session for training purposes.Supported: Centralized management dashboard Dashboard to facilitate management of users, permissions, licenses etc.without having to initiate remote control. Supported: Remote management of servers & workstations Server reboot, start/stop services & processes, clear logs, manage disks, shares, etc.Supported: Initiate remote control from mobile Mobile application for remote controlling computers from mobile device (iOS, Android).Supported: Over-the-Internet remote session Establish secure remote connection with computers outside the network firewall.Supported: Access to sleeping/powered-off computers Remote access and troubleshooting of out-of-band computers.Supported: Secure remote access with Smart Card authentication Establish secure remote connection via Smart Card authentication and Smart Card logon.Supported: Instant message Ability for administrator to communicate via instant message with remote user.Supported: File transfer Securely exchange files with remote computer without having to use email or FTP.Supported: Screen sharing Quality and performance of screen sharing capability.Remote Administration Features Remote administration software is used to control a computer from a remote location. OSS/BSS (Operations Support/Business Support).Static Application Security Testing (SAST).Integration Platform as a Service (iPaaS).Professional Employer Organizations (PEO).
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